Refund Policy.
REFUND POLICY
Overview
Sales Lead strives to provide high-quality database products. This policy outlines when and how refunds are processed.
Eligibility for Refunds
Full Refunds (100%)
Technical failures preventing database access or download
Duplicate charges for the same purchase
Incorrect database delivery (different from what was purchased)
Partial Refunds (50%)
Significant data quality issues affecting more than 25% of contacts, if reported within 7 days of purchase
Non-Refundable Circumstances
Data becoming outdated after purchase
Changes to your marketing strategy or needs
Limited response rates from contacts
Purchase of incorrect database due to buyer error
Requests made after 7 days from purchase date
Refund Process
Submit refund requests to kate.smith@saleslead.pro
Include order number and specific reason for refund
For quality issues, provide examples of problematic data
Allow 3-5 business days for review
Approved refunds processed within 5-10 business days to original payment method
Database Updates
Scheduled updates are provided as specified in your purchase agreement
Updates do not extend refund eligibility periods
Contact Information
For refund inquiries: kate.smith@saleslead.pro
Last Updated: March 17, 2025